Goldcast
Customer

Success

Nina Butler
alyce logo.
Sr. Director, Revenue Marketing

“I sleep better at night knowing our events are run on Goldcast. The main reason is because of the team behind the scenes that care about my success”

Our team has partnered with hundreds of customers to help them successfully build and launch their event strategy

Our people

Sy Pendergast
Customer Success Manager

You’ll partner with a customer success manager with deep experience of the Goldcast platform and how to utilize its features for successful events. Your CSM will support you by being a thought partner on how to set up your event, uplevel attendee engagement, and maximize the ROI of each event you hold.

Brittany Francis
Onboarding Manager

The onboarding manager will onboard your full team through three customized onboarding calls that train you on the platform overall, features, capabilities and common FAQs. When you finish onboarding you will be well set to host your first Goldcast event!

Vanessa Marshall
Customer Support

The Customer Support team is available to answer queries by email or live chat during any stage of your event set up. We also offer live support for all your events by Zoom, email or live chat.

Call One
Call Two
Call Three
Integrations set up
Event day

Call One

Marketing  Leadership
Exec Sponsers
Design team
Event Manager
Other primary POC
  • Confirm your goals related to events you plan to hold (attendance, pipeline building, etc.) and the metrics of success you plan to evaluate.
  • Confirm your plans for the Goldcast platform so that the onboarding experience can be tailored to your needs.
  • Introduce the Goldcast platform and demo core features related to registration such as our form builder, email confirmations, and branding.
  • Share common FAQs & learnings from other customers as they set up registration for their first Goldcast event.
  • Provide time for Q&A, as well as exploration of any other features/capabilities needed.

Call Two

Other Primary POC
Event Managers
  • Off the bat, we will discuss any questions that have come up during initial exploration and use of the Goldcast platform.
  • Deep dive into how to use Goldcast to set up your virtual event. This includes a demo of setting up your event details, setting up broadcast sessions, creating speaker profiles, and adding content to your event.
  • Demo optional additions to your event such as networking rooms, booths, breakout rooms, tracks and so many other awesome features.
  • We will also discuss the different options you have for engagement for attendees, as well as ways to maximize ROI on your event through in-event resources, CTAs, etc.
  • Provide time for Q&A, as well as to share hacks/unique ideas we have seen from other clients in ways to best use Goldcast.

Call Three

Event Managers
Other Primary POC
Emcees
  • Your final onboarding call will detail everything you need to know for event day, starting off with the expected experience for an attendee entering, watching and interacting with the event.
  • A full demonstration of speaker experience, including backstage + onstage experience, will be detailed.
  • You will see all the different event engagement options in action including chat, polls, live Q&A, chat Q&A, stage announcements, media, etc.
  • if you are interested in seeing add-on features such as photo booths, gamification, leader polls, etc. we can also walk you through those.
  • Final Q&A session to answer any last questions or concerns, and then you will be officially passed on to our Customer Success team to serve as a thought partner in getting your first event ready to go!

Integrations Set Up

Marketing Ops
Sys Admin
Main POC
  • Work with one of our integration specialists to fully set up your desired connections to systems such as Hubspot, Marketo, Salesforce, Pardot, etc.
  • Ahead of your integrations call, you will fill out a form so that we can tailor the agenda of the call to your needs.
  • Our integration specialist will support in getting your integration(s) activated, running and provide support in setting up a test of the integration(s) to assure functionality.
  • All help documentation will be provided prior to the integration call so that you can review the steps of completion ahead of time if desired.
  • Time will be reserved at the end of the call for Q&A, as well as for any troubleshooting needed.

Event day

30 minutes leading up to your event and throughout the entire event, our support team will provide live support via chat, open zoom-line, or email. We do this for every single event that you do on the Goldcast platform, that’s how much we value the relationship you have with us.

Call One

Marketing  Leadership
Exec Sponsers
Design team
Event Manager
Other primary POC
  • Confirm your goals related to events you plan to hold (attendance, pipeline building, etc.) and the metrics of success you plan to evaluate.
  • Confirm your plans for the Goldcast platform so that the onboarding experience can be tailored to your needs.
  • Introduce the Goldcast platform and demo core features related to registration such as our form builder, email confirmations, and branding.
  • Share common FAQs & learnings from other customers as they set up registration for their first Goldcast event.
  • Provide time for Q&A, as well as exploration of any other features/capabilities needed.

Call Two

Other Primary POC
Event Managers
  • Off the bat, we will discuss any questions that have come up during initial exploration and use of the Goldcast platform.
  • Deep dive into how to use Goldcast to set up your virtual event. This includes a demo of setting up your event details, setting up broadcast sessions, creating speaker profiles, and adding content to your event.
  • Demo optional additions to your event such as networking rooms, booths, breakout rooms, tracks and so many other awesome features.
  • We will also discuss the different options you have for engagement for attendees, as well as ways to maximize ROI on your event through in-event resources, CTAs, etc.
  • Provide time for Q&A, as well as to share hacks/unique ideas we have seen from other clients in ways to best use Goldcast.

Call Three

Event Managers
Other Primary POC
Emcees
  • Your final onboarding call will detail everything you need to know for event day, starting off with the expected experience for an attendee entering, watching and interacting with the event.
  • A full demonstration of speaker experience, including backstage + onstage experience, will be detailed.
  • You will see all the different event engagement options in action including chat, polls, live Q&A, chat Q&A, stage announcements, media, etc.
  • if you are interested in seeing add-on features such as photo booths, gamification, leader polls, etc. we can also walk you through those.
  • Final Q&A session to answer any last questions or concerns, and then you will be officially passed on to our Customer Success team to serve as a thought partner in getting your first event ready to go!

Integrations Set Up

Marketing Ops
Sys Admin
Main POC
  • Work with one of our integration specialists to fully set up your desired connections to systems such as Hubspot, Marketo, Salesforce, Pardot, etc.
  • Ahead of your integrations call, you will fill out a form so that we can tailor the agenda of the call to your needs.
  • Our integration specialist will support in getting your integration(s) activated, running and provide support in setting up a test of the integration(s) to assure functionality.
  • All help documentation will be provided prior to the integration call so that you can review the steps of completion ahead of time if desired.
  • Time will be reserved at the end of the call for Q&A, as well as for any troubleshooting needed.

Event day

30 minutes leading up to your event and throughout the entire event, our support team will provide live support via chat, open zoom-line, or email. We do this for every single event that you do on the Goldcast platform, that’s how much we value the relationship you have with us.

How CS Works With You

Ways your dedicated Customer Success Manager will support you throughout your Goldcast customer journey

Event Guidance

Advice and guidance on how to best set up your events, utilize platform features, analyze attendee data and provide the best options for attendee engagement

Quarterly Business Reviews

Meet up at the end of your 3rd, 6th and 9th month at a Goldcast client to discuss feedback, feature requests, product roadmap and overall customer experience

Regular Meeting Cadence

Your CSM will be happy to set up regular meetings to review event plans, platform set up, questions concerns, feedback or any other information you would like to review

Monthly Updates

Custmer Success will send monthly updates to provide guidance on new features available for your use, optional add-ons, and other topics of interest

LOVED By Hundreds Of Customers Around The World

Sydney Sloan
previously CMO at Salesloft

It was a monumental day introducing our new brand! Goldcast allowed our thousands of customers to engage and connect more than they ever have before!!

Sara Lieber
Event Marketing Manager at Drift

“Branding is so important to us, and Goldcast lets us put our personal stamp on all communications. That level of customization is a great feature. We trust Goldcast as a platform. Beyond what you offer as a tool, it's the relationship that matters.”

Risa Peterson
Previously Head of Field Marketing at ThoughtSpot

This virtual conference was a blast to plan. It was even more rewarding given we implemented Goldcast specifically to make it a resounding success. If you’re planning virtual experiences and need a platform, definitely put Goldcast on your radar!

Mandy Darnell
Director of Event and Field Marketing

You have onboarding for any tool like this, but I've never had a team that has been so supportive throughout the whole process. I don't feel like I'm in it alone.