Customer Success Intern/ Contractor

$45k – $60k
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The customer success team at Goldcast is responsible for managing enterprise customer accounts and creating documentation to help our self-serve customers understand and use their Goldcast account. (Note: we’re not self-serve yet, we have some work to do before we can get there).

Quick rundown of responsibilities

  • Keep track of deliverables for our enterprise clients – and coordinate with our design and engineering teams to fulfill requirements
  • Set-up demo accounts for the sales team
  • Participate in “practice events” with clients who are using Goldcast for the first time
  • Be available during client event times in the case something unexpected happens
  • Create email templates for our clients, if needed
  • Troubleshoot client bug reports with our engineering team
  • Upload attendee files for our clients, if needed
  • Support and/or run prep calls for our clients prior to their event